Terms of Service

1. Definitions

Service.

the Hylen Education application, websites, and related support we provide.

School / Customer.

the organisation that contracts with us to use the Service.

User.

a person the School authorises to use the Service (e.g. staff, and where applicable parents or students).

Customer Data.

data the School and its Users put into the Service.

2. The service

Hylen Education is school-management software. We provide it on a subscription or pilot basis, host it for you, and work to keep it available and secure. We may improve and change features over time; we will not make changes that materially reduce core functionality during a paid term without reasonable notice.

3. Accounts & school subdomains

Each School is provisioned its own account and subdomain. The School is responsible for its Users, for keeping login credentials secure, and for the activity that happens under its account. Tell us promptly if you suspect unauthorised access.

4. Paid pilots, fees & billing

Every account is a paid account — we do not offer free trials, because we want real commitment on both sides. Pricing is agreed per School, in writing, before the pilot begins. Fees are due as set out in your order or invoice. Unless your agreement says otherwise, fees are non-refundable for the period already served.

We may revise pricing for future terms with reasonable advance notice; changes do not affect a term you have already paid for.

5. Acceptable use

Use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. You agree not to misuse the Service or help anyone else do so.

6. Customer data & ownership

As between you and us, the School owns its Customer Data. You grant us the limited rights needed to host and process that data to provide the Service, as described in our Privacy Policy.

You can export your Customer Data at any time, and we will help you migrate to another system if you ever decide to leave — that commitment is part of this agreement, not an add-on.

You are responsible for having the right to collect and process the data you put into the Service, and for its accuracy.

7. Our intellectual property

We own the Service, including its software, design, and content (excluding Customer Data). These Terms grant the School a limited, non-exclusive, non-transferable right to use the Service during the term. You may not copy, reverse-engineer, resell, or create derivative works from the Service except as the law expressly permits.

8. Confidentiality

Each party may receive confidential information from the other. Each agrees to protect the other’s confidential information and use it only to perform under these Terms. This does not apply to information that is public through no fault of the receiver, or that must be disclosed by law.

9. Warranties & disclaimers

We provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided "as is" and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Service will be uninterrupted or error-free.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or data, arising from these Terms. Our total liability for any claim is limited to the fees the School paid us for the Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

11. Term & termination

These Terms apply for as long as the School uses the Service. Either party may terminate as set out in the order, or for material breach that is not cured within a reasonable notice period. On termination, the School’s right to use the Service ends, and we return or delete Customer Data as described in our Privacy Policy.

12. Governing law & disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The parties will try in good faith to resolve any dispute informally first; unresolved disputes are subject to the exclusive jurisdiction of the courts located in that state, unless your order specifies an alternative dispute-resolution process.

13. Changes to these terms

We may update these Terms from time to time. We will post the updated version here with a new "last updated" date and, for material changes, give reasonable notice. Continued use after changes take effect means you accept them.

14. Notices & contact

Send notices and questions about these Terms to info@hylen.tech, or Hylen Technologies, 30 N Gould St, Ste R, Sheridan, WY 82801, USA.